Interactive sessions & workshops (25th September)

DAY 1 – Tuesday, September 25th

Workshop 1 – 9h00-10h30

Municipalities as an Enabler for AAL Markets

Dr Urs Guggenbühl, co-director of Competence Centre AAL, University of Applied Sciences St. Gallen, and Prof Dr Sabina Misoch, will be leading this workshop.

Two Swiss municipalities – Speicher and Trogen, accounting for around 1’350 citizens over 65 years old – are conducting a survey together with the IKOA of the University of Applied Sciences St.Gallen to better understand the desires and needs of their citizens and to draw up a strategy to develop and implement appropriate AAL solutions to support them. One of the major challenges of this project is the design and implementation of AAL solutions in a small and rural setting, taking the broad scope of capabilities and requirements of people between 65 and 90plus into consideration. During this workshop we will present the first results of the survey and take the opportunity to discuss the approach of the survey, to explore ways of implementing our strategy throughout Europe, to generate new ideas around this subject and to strengthen the main arguments for an AAL based (smart) environment in small and rural municipalities.

Additional speakers: Natalia Bezzola, Municipal Council of Speicher and Claudia Fichtner, President of the old people’s home in Trogen.

Workshop 2 – 9h00-10h30

Destigmatisation in the silver economy: designing products for the silver age without stigma

Alain Denis, managing director at Yellow Window will lead the workshop. As the managing director of Yellow Window, a company specialized in product, service and policy design, Alain Denis has ample experience and knowledge on product/service development and introduction.

The workshop touches an important aspect of the product development and marketing, making sure that the products and services that will emerge in the Silver Age Market will not only correspond to the needs and want of the silver age, but also will treat them with respect and avoid stigmatization. The main objectives of the workshop are: to build awareness on stigmatizing design and the necessity of conscious choices during the design, development and communication processes to bring out products that do not stigmatize the silver age and to introduce tools that can be used to stimulate destigmatization in all stages of product/service introduction. Additionally, this workshop aims to collect data and insights on stigmatization throughout the EU, based on cultural differences, and to broaden the scope of the knowledge base through feedback and responses from the workshop participants.

Additional speakers: Diana Goderich (Yellow Window) – Communication Officer

Workshop 3 – 9h00-10h30

Co-designing future European collaboration on ‘Ageing well in a digital world’

Nicola Filizola, Communication and Public Affairs Officer of the AAL Programme, will organise this session.

We are all well aware that Europe is facing accelerating economic, social and healthcare challenges from demographic change. The AAL programme together with the complementary activities in Horizon 2020, the EIP AHA and the EIT Health, constitutes one of the world’s largest research and innovation initiatives addressing Active & Healthy Ageing. The AAL believes that it can make a real contribution to this process by capitalizing on the networks and collaborative support actions developed by AAL and other European programmes in the past – by taking them to the next level. It’s time to interconnect regional and national innovation networks in Europe and transform them into viable, practice-oriented eco-systems. In this session, the AAL team would like to exchange with its community and gather various point of views and suggestions in this area aiming to get your vision of ageing well in Europe over the coming decade.

Workshop 4 – 9h00-10h30

Citizigner: Inclusive, User empowerment

Dr. Matteo Zallio and Dr. John McGrory, researcher and lecturer in electrical, intelligent automation and process control at the Dublin Institute of Technology, will coordinate the workshop.

When we design services and products, we often try to put users at the centre of the design process, following Inclusive Design principles, but what if users are not satisfied enough about this strategy?

The workshop will focus on a new approach called “Citizigner” (Citizens that act as designers), which enables the investigation and discussion on indicators for empowering a new generation of designers: All Citizens.

The workshop will foster awareness of stakeholders to drive a silver revolution of the design process, discover and capture how users express the logic of a “Citizigner” and enable the audience to reflect on experiences and share opinions.

One of the innovative aspects of this workshop is the demonstration of how existing successful services and products can enable a new generation of Citizigners through the participation of an exceptional speaker: Charlie Pritchard formerly head of DMC at the Dublin Institute of Technology: one of the best-case studies of a “Citizigner”. One of the main outcome will be to increase awareness among the stakeholders and participants on how people can approach the “Citizigner” revolution.

Additional speakers: Charlie Pritchard formerly head of DMC at the Dublin Institute of Technology

Workshop 5 – 14h00-15h30

Joining up age-friendly smart homes and smart communities: Voices in standardization

Frederic Lievens, Telehealth Quality Group, Director (and/or: PROGRESSIVE, Partner), will lead the discussion.

Smart homes and communities can support (older) people in remaining independent, active and healthy. Smart technologies, appliances and services that make up a smart environment need to be interoperable, secure, usable and accessible in order to be used by (older) people and thus taken up by the market.

Standards can be great drivers for achieving these requirements. They are increasingly recognised in EU policies as important factors for innovation and increased quality and safety.

The workshop will address the opportunity and challenges to use existing standards, and look at how to participate in standardisation to voice stakeholders’ needs and strengthen standards’ role in making the market work for all.

Additional speakers/experts: Stephan Schug, Chief Medical Officer at EHTEL, European Health Telematics Association; Estelle Huchet, research project officer at AGE Platform Europe; Kai Schnackenberg, Hamburg Ministry of Health and Consumer Protection.

Workshop 6 – 14h00-15h30

Turning Alexa into AALexa: how to utilize consumer products for Active Assisted Living

Kristina Förster, project coordinator from the University of Innsbruck, will lead the workshop.

This session collects ideas on how consumer products, such as voice recognition, smart home systems, fitness Apps or Tablets can be utilized for AAL-related target groups.

We aim to discuss, if and how certain consumer products can be used for the ‘NewOld’ as a dedicated market segment. It should also be considered, which limitations and chances can be discovered and need to be considered. The categorisation of TAALXONOMY will also be presented and applied to different use cases.

After the input from the speakers, there will follow an interactive session, which aims to identify the experience and ideas of participants about AAL related consumer products.

Additional speakers/experts: Martin Illecker, SIS Consulting GmbH; Sonja Vigl, EURAC research; Judith Kathrein, University of Innsbruck; Cornelia Schneider, Salzburg Research; Darja Perko, Export Sales Manager at Eurotronik Kranj d. o. o.

Workshop 7 – 14h00-14h45

AAL AUSTRIA supporting the Austrian eco system for dementia care by AAL solutions – Comparison with The Netherlands and discussion of best practice examples along various dimensions

Ms. Dipl.-Ing. Maria Fellner, MBA, board member of AAL AUSTRIA will be leading the workshop.She is strategic coordinator of the AAL activities at JOANNEUM RESEARCH – institute DIGITAL ( She is project manager of several AAL projects, especially the AAL JP project PLAYTIME (

AAL AUSTRIA is the Austrian innovation platform for intelligent assistance in daily living. In 2018 it focuses on dementia since many AAL players in Austria are involved in AAL JP projects and dementia is of growing interest for the broad public. So AAL AUSTRIA would like to support and strengthen this eco system related to AAL and dementia by contributing to events like the AAL FORUM. This workshop will present the Austrian eco-system of AAL solutions for dementia care and compare it with The Netherlands. It will exchange experience at an international level with other experts to compare the situation in Austria with their countries. This way it will foster, promote and interlink the several AAL JP projects related with dementia.

Additional speakers/experts: Liselore J.A.E. Snaphaan, GGzE (The Netherlands); Dr. Sandra Schüssler , Institute of Nursing Science, Medical University of Graz (Austria); Dr. Lucas Paletta, JOANNEUM RESEARCH – DIGITAL (Austria); Markus Garschall/Klaus Dittrich, AIT (Austria); Naemi Luckner/Katharina Werner, TU Wien; Franz Werner, FH Campus Wien; Marcus Borrmann, FH JOANNEUM (Austria).

Bente Knoll, B-NK, Austria.

Workshop 8 – 14h45-15h30

Risk Competence in AAL and technology innovations as viewed by users and policy

Maggie Ellis, EKTG Coordinator and Managing Director, West Square Associates, will coordinate the session.

The session proposes that ’Good Government’ cares about the health, the well-being, the security and the resilience of its population. It will identify the known and potential risks involved with possible methodologies to overcome and avoid unwanted issues. The objective is to review how well-being, health, security, resilience, and outcome can benefit citizens in Europe. Participants will better understand these topics and the innovation in Europe. Speakers and participants will exchange issues and views in open discussion and debate

Additional speakers/experts: Rafael De Andrés Medina, President AAL 2014-2018, as workshop leader; Professor Ai Liam Lim, Director of Occupational Therapy, Bellevue Hospital, New York, and affiliated to NYU School of Medicine, NY, USA; Dr. Liz Mestheneos, 50plus Hellas, Hellenic Gerontological and Geriatric Association; Per Erlend Hasvold, Technical Officer, PND, World Health Organisation; Rait Kuuse, the Minister for Social Policy, Estonia; Birgit Morlion, DG CONNECT, Luxemburg; Henk – Herman Napp, Vilans Company and Technische Universiteit, Eindhoven, Netherlands and EKTG International Ambassador

Workshop 9 – 14h00-15h30

The Art of the Business Case

Soren Jensen, Executive MBA, MSc Eng., from Heveas ApS, will lead the session. He has evaluated business plans for the EU-Commission since 2009.

A successful acceptance of new AAL technology in the market requires, depending on the actual case, “selling in” to a multitude of stakeholders. An efficient tool of communication of the benefits is the Business Case. based on qualitative and quantitative assessment of the total (economic) impact on all parties involved. The workshop will present practical tools used in real life and, based on those and their own experiences, the participants will prepare a Business Case using either their own case or a case presented by the organisers. We will present and apply the same methods, in a simplified form, which we are presently using with three Danish Municipalities as part of a Public-Private Innovation.

Additional speakers: Flavia Arantes Jensen, BSc Psych. (Heveas ApS).

Workshop 10 – 16h00-17h30

Growing the AAL market: ensuring effective deployment of real life solutions

Paul Simmonds and Dr. Kristine Farla, from Technopolis Group, will moderate this session.

The AAL Programme has commissioned Technopolis Group to support the setup of a new AAL Market Observatory. The project runs until December 2018 and will provide a review of trends and perspectives in the field of AAL, annual reports on market and investment information, and a searchable database of relevant technologies. We have recently published the following reports:

  • AAL market and investment report, Technopolis, 2018
  • Impact Assessment Information Gathering for the Ambient Assisted Living Joint Programme, Technopolis, 2016.

This workshop will bring together developers and investors. The workshop will provide an overview of the size of the AAL market, the opportunity areas and some of the key bottlenecks to introducing AAL solutions to market. A panel of investors and market experts will present their ideas for growing and transforming the AAL market in Europe. Ideas will be further explored in breakout groups. Discussions will focus on identifying solutions for effective deployment and to overcome challenges that developers face. 

Additional speakers on expert panel: Dr. Yael Benvenisti, Mediterranean Tower Ventures; Jackie Marshall-Cyrus; Iñaki Bartolomé, Ideable Solutions; Asier Rufino, Tecnalia Ventures.

Workshop 11 – 16h00-17h30

High Tech, High Touch: Authorized Active Advisors as mediators between AAL providers and consumers.

Daniel Heery, CEO at Cybermoor, will coordinate this session.

Within the ActiveAdvice project we argue that an articulation between the real/physical and the virtual world is necessary for advisory service provision in the AAL field, as a mean to jointly improve the user’s experience and promote user’s empowerment (Bertel et al., 2018). Therefore, the concept of ‘Authorized Active Advisor’ was created and constitutes the human addition to the ActiveAdvice platform, assisting the users in taking the best advantage of it. This workshop aims to generate insights for the concept refinement, considering the ActiveAdvisor profile(s) and service model provision in accordance to different national and local realities. This workshop will focus on debating some of those open questions, including: Who should/could be an Authorized Active Advisor?, What training should these Authorized Active Advisors receive?, Which aspects must be covered in their code of conduct to ensure service quality?, and so on.

Additional speakers/experts: Diotima Bertel (SYNYO); Alain Denis (Yellow Window); Rita Tavares de Sousa (CINTESIS); Soraia Teles (CINTESIS) and Diogo Abrantes (CINTESIS).

Workshop 12 – 16h00-17h30

Smart Healthy Age Friendly Environments and the role of caregivers in the deployment of ICT based approaches

The session will be coordinated by Raquel Sousa, Head of Unit at INOVA Mais, and Willeke van Staalduinen, coordinator of the Thematic Network on Smart Healthy Age Friendly Environments and co-founder of AFEdemy.

Overall aim of the workshop is to jointly discuss how to enhance People (including caregivers) and Places to achieve affordable and large-scaled smart healthy age-friendly environments in Europe, as part of sustainable health care systems.

  • Validation, prioritization and discussion of the main conclusions and recommendations to the European Commission/Member States regarding the creation of Smart Healthy Age Friendly Environments
  • Validation and preparation of the next phase of the study on the caregivers’ role in ICT development and exploitation for age-friendly environments

This interactive workshop invites you to discuss and comment on the main conclusions and main recommendations of 2 documents:

  1. Joint Statement being developed by the Thematic Network on Smart Healthy Age Friendly Environments (SHAFE), approved for 2018 by the European Commission and
  2. Outcome developed under the Collaborative Work between members of EIP-AHA Action Groups C2/D4 and open discussion for a Green Paper on the role of caregivers in ICT development and exploitation for AFE.

Additional Speakers/experts: Javier Ganzarain, Co-founder of AFEdemy will chair the plenary; Inma Uzkudun, Knowledge Transfer Manager at Grupo SSI; Carina Dantas, Coordinator Thematic Network on Smart Healthy Age Friendly Environments and Innovation Director at Cáritas Coimbra; Ana Luísa Jegundo, Project Manager at Cáritas.

Workshop 13 – 16h00-17h30

Connecting values, connecting markets: a World Café to discuss developments in dementia business

Marije Blok, project manager innovation at the National Foundation for the Elderly (NFE), will coordinate this session.

The market for people with dementia is complicated. Different persons have competing stakes, which makes an integrated business case often hard to define. On the one hand society more than before expects this group to participate autonomously; on the other hand they are treated as disabled and in need of care.

Aim of this workshop is to explore opportunities in business for innovative solutions for people with dementia and their environment. We will work on a selection of elements of the Business Model Canvas in a World Café setting in which participants all have their own role, stakes and interests. Additional speakers: Stefan Schürz (LIFEtool – Austria); Nina van der Vaart (NFE – the Netherlands); Dolf Becx (Consultancy Zorg Giersbergen –the Netherlands); and Paul Pelsmaeker, co-founder of Digitale Zorg .

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