Time

Wednesday the 15th of September

Track B
Track Chairs: Geja Langerveld, drs., ZonMw / Jackie Marshall-Cyrus, Technology Strategy Board

Track rationale

In the Ambient Assisted Living JP the objective is to support the independence of older people with smart solutions. On the one hand, autonomy in different aspects of life will improve the quality of life for older people, on the other hand societies need older people to stay independent and to take care of themselves and of each other. This is important in order to keep the health and social systems sustainable in the (near) future.

To realise these objectives, it is important that products and services are desirable, provide added value for older people, meet their needs and wishes and offer meaningful contacts, relationships and activities. User engagement is crucial to be successful in this area, as well as sensitivity to special ethical issues that will arise.

This track will be dedicated to present and discuss the necessity of engaging end users – and other stakeholders – in developing AAL products & services, the problems and solutions in shaping this process and the ethical issues related to AAL.

Theme

Changing the model of innovation through user engagement

16.30-18.00

B1: Ethical dimensions in AAL

Session Rationale

In AAL, innovative technologies combined with (new) services are introduced in the lives of older people, their families and their social/care networks. In this con­text, many questions present themselves concerning ethical and legal issues, for instance privacy and data processing, responsibility and accountability, autonomy and dignity of older people. Special attention is needed when people with cognitive impairments are involved.

Ethical questions can be structured along different levels and dimensions. Some are referring to the end users, others to the product- and service providers or the society in general. You can distinguish between ethics related to the involvement of older people in experiments, the impact of the smart technology solutions themselves, and their (inter)national implementation and deployment.

Different levels and dimensions require different questions, concepts, methods and answers. Theoretical studies and practical experiences will shed more light on the ethical issues in AAL.

Speakers

Chair: Jan Gerrit Schuurman, Prof., Inspire2Live

Lutz Kubitschke.pdf, empirica Gesellschaft für Kommunikations- und Technologieforschung mbH: Ethics in the field of ICT for independent living and home care

Emilio Mordini.pdf, Dr., Centre for Science, Society and Citizenship: Sixty is the new Forty: ethics, ageism, and the eternal youth

Claire Huijnen.pdf, MSc, MTD, Smart Homes: Ethics related to aging in place with AAL; experiences and a model

Time

Thursday the 16th of September

09.00-10.30

B2: User centric models of innovation

Session Rationale

The rise in innovative use of ICT is transforming not only health and social care, but the overall quality of life and well being of older adults. It is not uncommon to regard innovation as a distinct event, yet it often is an ongoing and cumulative process of activities.

User engagement within product and service innovation will often imply changes in the technological development process as well as in organizational, institutional, research and development cultures and also in individual mindsets. Therefore we need to create a shift between AAL technology development and the consumer/user. Such a shift will have implications for how consumers/users are conceptualised, understood, engaged, valued and integrated into the innovation process.

This session aims to challenge traditional thinking and to explore new and innovative models of user engagement across the design, ambient assistive technology, social science and ICT sectors.

It will be supported by a parallel session ‘Examples of user centric models of innovation in R&D’ highlighting several projects’ experiences and learning.

Speakers

Chair: Francisco Pérez Trejo, Senior Advisor, TCSP

Lisette van Gemert-Pijnen, Dr, University of Twente: Value-driven and Human-focused eHealth a holistic approach for participatory development of eHealth
Ignacio Del Arco.pdf, Dr., i2BC (Institute of Innovation for Human Wellbeing): People Led Innovation tools for AAL development and deployment: Social Spaces for Research and Innovation
Marianne Guldbrandsen.pdf, Dr., Design council: User-led innovation – a community based perspective

13.00-14.30

B3: Methodologies approaches to mainstreaming AAL solutions

Session Rationale

If smart AAL solutions want to conquer the world of seniors, they better be good! Es­sentially they must be appropriate, meaningful, worthwhile, desirable, user friendly, meet real needs and wishes as well as provide efficient service support. Engage­ment of end users in the whole process is crucial. Not because it is ‘fashionable’ but because it is necessary; necessary for people, necessary for business.

In this session we will see and discuss how end user engagement adds value to the design of technologically enabling solutions. Good practices from healthcare, design and industry will be highlighted.

The session will be followed by the session ‘Methodological perspectives in engaging end users/stakeholders’ where projects will be showcasing their experiences and learning in this area.

Speakers

Chair: Elizabeth Mestheneos, President, AGE Platform Europe

Mathias Knigge.pdf, grauwert – agency for demographical proven products and services: Include Need and Desire – High Acceptance by User-Integration

Øystein Johnsen.pdf, Chief Creative Officer, CCO, Abilia: User interaction in the development process

Dafydd Pugh.pdf, Kent County Council

13.00-14.30

B6: Examples of user centric models

Session Rationale

Following the session about user centric models of innovation, in this session several experiences with user centric design will be shortly presented.

A carousel format will enable more in-depth discussions with the presenters of your own choice.

Speakers

Chair: Barbara van der Linden, ZonMw

Tarja Heinonen.pdf, Programme Manager & Hanna-Greta Puurtinen, Manager of International Projects, Tampere University of Applied Sciences: End-user involvement in developing innovative, preventive senior services

Javier Garcia Guzman.pdf, Dr., Carlos III University of Madrid: Social Spaces for Research and Innovation as organizations for innovation based on user engagement

Peter Roelofsma.pdf, Dr., Dept. of Social Gerontology & Center for Advanced Media Research VU Amsterdam: User centred design of AAL systems for the Elderly: How to optimize user involvement

Brian Caulfield.pdf, Dr. & Flip van den Berg, TRIL Centre: Co-creating an Alertness Training Programme: The Power of Participatory Design

Fabio Pianesi.pdf, Dr., FBK-irst: Familiarity-based design in communities

Enrique de Miguel iLlari.pdf, CEO, 2Mares: RuraisLAB: a User Centred Research Space focused on rural Women enviroments

15.00-16.30

B5: Imagery, user views & desires

Session Rationale

“I am not an ‘older person’, I am only a person getting older”.

Who do innovators have in mind, when challenged to design solutions for older people? What are the views and desires of older people? And how to address these desires successfully? If people become less independent, on whom would they prefer to rely on? What can we learn from the mainstream marketing/advertising industry to generate desirability of products and services?

In this session we will hear about the influence of experiencing ‘old age’ on design, autonomy and dependence on informal care and the senior market.

Speakers

Chair: Jackie Marshall-Cyrus, Technology Strategy Board

Lilian Linders.pdf, Dr., Fontys University of Applied Sciences: What induces people to give informal care?

Patricia Moore, President, MooreDesign Associates: AGEING BY DESIGN: Inclusive Solutions for the Life Span

Cristelle Ghekiere, Seniosphere: From 55 to 105, a big carry-all bag: Analysis of the different senior markets

15.00-16.30

B7: Methodological perspectives in engaging end users/stakeholders

Session Rationale

Following the session about ‘methodological approaches to mainstreaming AAL solutions’, in this session different perspectives of engaging users/stakeholders will be presented.

A caroussel format will enable you to discuss your questions with the presenters of your own choice.

Speakers

Chair: Bruno Fragoso, UMIC, PT

Fiorella Marcellini.pdf, Dr., INRCA: The path to the technology acceptance in the older people

Jochen Meyer.pdf, OFFIS Institute for Informatics: Involving users in the design process with the help of Lo-Fi and Hi-Fi Prototyping

Claudia Oppenauer-Meerskraut.pdf, Center for Usability Research and Engineering: User involvement from the very beginning: Challenges and Benefits

Francisco Nunes.pdf & Paula Alexandra Silva, Senior Scientist, Fraunhofer Portugal: Usability testing with older adults

Narciso González Vega, Dr, University of Jyväskylä, AGORA Center: Ethics in CONFIDENCE: Empowering the freedom of choice of participants

Trinidad Carrion.pdf, University of Málaga - Spain: Carers 2.0: Improving quality of live for family caregivers and older people through social technology

Sabine LeGrand.pdf, LivingLab Limousin: Safety and security / privacy

Time

Friday the 17th of September

09.00-10.30

B4: Supporting and sustaining end user engagement

Session Rationale

Funders of AAL research and development are increasingly demanding to understand how end users benefit from the proposed solution. How are they effectively involved in the development process?

How will the interaction between researchers and users be sustained during the project? What is the motivation for the end user to stay engaged?

Projects are supposed to be equipped to undertake this task, but in reality it is not easy to translate this aspiration into practice.

This session aims to explore sustainable methods to support projects and end users in the research and development of AAL technologies

Speakers

Chair: Lucia Lukanova, PhDr., Accenture, Germany

Elizabeth Mestheneos, President, AGE Platform Europe: Lessons for AAL research concerning user involvement

Marjo Rauhala.pdf, Dr., Vienna University of Technology: Some experience-based guidelines supporting the participation of end users in designing AAL solution